Privacy policy


ZAIYELA PRIVACY POLICY

Last Updated: September 9, 2026

Zaiyela (“Zaiyela,” “we,” “us,” or “our”) operates Zaiyela.com and provides related products, services, features, communications, and customer experiences (collectively, the “Services”).

This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website, purchase our products, create an account, subscribe to communications, enter a promotion, contact us, or otherwise interact with Zaiyela.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

OUR PRIVACY COMMITMENT

We do not sell, rent, or share your personal information with third parties for advertising or marketing purposes.

This prohibition applies to all personal information collected by Zaiyela, including:

  • Names

  • Email addresses

  • Mailing addresses

  • Billing addresses

  • Shipping addresses

  • Telephone numbers

  • Mobile phone numbers

  • Account information

  • Purchase information

  • Customer communication information

  • Mobile opt-in information

  • SMS consent information

  • Text messaging consent records

We do not sell, rent, or share your personal information — including your mobile opt-in and SMS consent data — with third parties for advertising purposes.

Your personal information is not provided to third parties so they can advertise or market their own products or services to you.

SMS AND MOBILE PRIVACY

Zaiyela may collect your mobile phone number when you voluntarily provide it and consent to receive text messages from us.

We may use your mobile number to send communications you have requested or agreed to receive, including:

  • Order confirmations

  • Shipping notifications

  • Customer service messages

  • Product announcements

  • Sales and promotions

  • Giveaway or sweepstakes announcements

  • Zaiyela news and updates

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile opt-in information and SMS consent data will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for advertising, marketing, or promotional purposes.

Information may be processed by service providers solely when necessary to provide technical services on our behalf, such as delivering text messages or providing customer support.

Those service providers may not use your mobile information for their own marketing, advertising, or promotional purposes.

All other uses of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Such information will not be shared with third parties for marketing or promotional purposes.

Consent to receive marketing text messages is not a condition of purchasing products or services from Zaiyela.

You may opt out of promotional text messages at any time by replying:

STOP

Message and data rates may apply.

Message frequency may vary.

PERSONAL INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us or that is necessary to operate our Services.

Contact Information

We may collect:

  • Name

  • Email address

  • Telephone number

  • Mobile phone number

  • Billing address

  • Shipping address

  • Mailing address

Order and Transaction Information

We may collect information regarding:

  • Products purchased

  • Products returned

  • Products exchanged

  • Order history

  • Shopping cart activity

  • Wishlist activity

  • Transaction details

  • Order fulfillment information

Payment Information

Payments may be processed by authorized payment processors.

Payment-related information may include:

  • Payment method

  • Billing information

  • Payment confirmation

  • Transaction details

Zaiyela does not intentionally store complete payment card information unless necessary and permitted through our authorized payment systems.

Account Information

If you create an account, we may collect:

  • Username

  • Password or authentication information

  • Saved preferences

  • Account settings

  • Wishlist information

  • Order history

Communications

We may collect information you provide when you:

  • Email us

  • Contact customer service

  • Complete a form

  • Submit a review

  • Enter a giveaway or sweepstakes

  • Contact us through social media

  • Communicate with us in another manner

Technical Information

Our website may automatically collect certain technical information necessary to operate and secure the Services, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website activity

  • Cookie information

  • Security information

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly From You

For example, when you:

  • Make a purchase

  • Create an account

  • Contact us

  • Subscribe to email communications

  • Subscribe to SMS communications

  • Enter a contest, giveaway, or sweepstakes

  • Submit a review

  • Complete a form

Automatically Through Our Website

Certain technical information may be collected automatically to help us operate, secure, and improve our website.

Through Service Providers Acting on Our Behalf

We may use service providers to help operate our business.

Examples include providers that assist with:

  • Website hosting

  • Ecommerce technology

  • Payment processing

  • Shipping

  • Order fulfillment

  • Customer support

  • Email delivery

  • SMS delivery

  • Security

  • Website analytics

These service providers process information only as necessary to perform services for Zaiyela.

They are not authorized by Zaiyela to use your personal information for their own advertising or marketing purposes.

HOW WE USE PERSONAL INFORMATION

We may use personal information to operate and provide Zaiyela's Services.

Process and Fulfill Orders

We may use your information to:

  • Process purchases

  • Confirm orders

  • Process payments

  • Fulfill orders

  • Ship purchases

  • Provide delivery updates

  • Handle returns

  • Handle exchanges

  • Handle refunds

Provide Customer Service

We may use information to:

  • Respond to questions

  • Resolve customer concerns

  • Provide account assistance

  • Respond to order inquiries

  • Communicate regarding purchases

Maintain Customer Accounts

We may use personal information to:

  • Create accounts

  • Maintain accounts

  • Remember customer preferences

  • Display order history

  • Provide account-related features

Send Zaiyela Communications

If you choose to receive communications from us, we may use your contact information to send communications directly from Zaiyela.

These may include:

  • Zaiyela product announcements

  • New collection announcements

  • Sales

  • Discounts

  • Giveaways

  • Sweepstakes

  • Podcast updates

  • Store updates

  • Promotional communications

These communications are sent by Zaiyela or by service providers acting solely on Zaiyela's behalf.

Your personal information is not sold, rented, or shared with third parties so they can market or advertise their own products or services to you.

Improve Our Services

We may use information to:

  • Improve our website

  • Improve customer service

  • Improve store functionality

  • Understand website performance

  • Improve the shopping experience

Security and Fraud Prevention

We may use information to:

  • Detect fraud

  • Prevent unauthorized transactions

  • Protect customer accounts

  • Secure our website

  • Investigate suspicious activity

  • Protect Zaiyela and our customers

Legal Compliance

We may use information when necessary to:

  • Comply with applicable law

  • Respond to valid legal process

  • Protect legal rights

  • Enforce agreements

  • Prevent fraud

  • Protect customers

  • Protect public safety

HOW PERSONAL INFORMATION MAY BE DISCLOSED

Zaiyela does not sell, rent, or share personal information with third parties for advertising or marketing purposes.

Personal information may only be disclosed when necessary for the purposes described below.

Service Providers

We may provide limited personal information to service providers that perform necessary services for Zaiyela.

These services may include:

  • Payment processing

  • Website hosting

  • Ecommerce operations

  • Shipping

  • Order fulfillment

  • Customer support

  • Email delivery

  • SMS delivery

  • Security

  • Technical support

Service providers may use the information only as necessary to provide services to Zaiyela.

Service providers are not authorized by Zaiyela to use your personal information for their own advertising, marketing, or promotional purposes.

Completing Transactions Requested by You

We may provide information when necessary to complete a transaction that you requested.

For example, we may provide your shipping information to a shipping provider so your order can be delivered.

Legal Requirements

Information may be disclosed when legally required, including when necessary to:

  • Respond to a valid court order

  • Respond to a subpoena

  • Comply with applicable law

  • Prevent fraud

  • Protect Zaiyela's legal rights

  • Protect customers

  • Protect public safety

Business Transfers

If Zaiyela undergoes a merger, acquisition, sale, restructuring, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any transferred personal information will remain subject to applicable privacy protections.

NO THIRD-PARTY ADVERTISING USE

Zaiyela does not provide personal information to third parties for:

  • Targeted advertising

  • Personalized third-party advertising

  • Cross-context behavioral advertising

  • Third-party promotional campaigns

  • Third-party email marketing

  • Third-party SMS marketing

  • Third-party direct marketing

We do not sell, rent, or share personal information for advertising purposes.

This restriction applies regardless of the type of personal information involved.

SHOPIFY

Zaiyela uses Shopify technology to operate our online store.

Shopify may process information as necessary to provide ecommerce infrastructure and related technical services to Zaiyela.

Zaiyela does not authorize Shopify to use personal information provided by Zaiyela for Shopify's own advertising or third-party advertising purposes.

Information processed independently by Shopify outside of its role as a service provider to Zaiyela may be subject to Shopify's own privacy policies.

COOKIES AND WEBSITE TECHNOLOGY

Zaiyela may use cookies and similar technologies that are necessary to:

  • Operate the website

  • Remember shopping cart contents

  • Maintain account sessions

  • Remember customer preferences

  • Improve website functionality

  • Prevent fraud

  • Maintain website security

  • Measure website performance

Zaiyela does not use cookies to sell or share your personal information with third parties for advertising purposes.

You may control certain cookie settings through your browser or other available website controls.

Disabling certain cookies may affect website functionality.

EMAIL COMMUNICATIONS

If you subscribe to Zaiyela marketing emails, we may send you communications regarding:

  • New products

  • Sales

  • Promotions

  • Giveaways

  • New collections

  • Podcast episodes

  • Other Zaiyela news

You may unsubscribe at any time by clicking the unsubscribe link contained in our promotional emails.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional communications, such as:

  • Order confirmations

  • Shipping information

  • Account notices

  • Customer service responses

  • Security notifications

GIVEAWAYS, CONTESTS, AND SWEEPSTAKES

When you voluntarily enter a Zaiyela contest, giveaway, or sweepstakes, we may collect information necessary to administer the promotion.

This may include:

  • Name

  • Email address

  • Mailing address

  • Telephone number

  • Social media information

  • Entry information

We may use this information to:

  • Administer the promotion

  • Verify entries

  • Contact winners

  • Deliver prizes

  • Prevent fraud

  • Meet legal requirements

Entering a Zaiyela promotion does not authorize Zaiyela to sell, rent, or share your personal information with third parties for advertising purposes.

AFFILIATE LINKS

Zaiyela may include links to third-party products or services.

Some links may be affiliate links, meaning Zaiyela may earn a commission if you purchase a product through the link.

When you click an affiliate link, you leave Zaiyela's website and interact directly with the third-party website.

Zaiyela does not provide your customer information, mobile opt-in information, or SMS consent data to affiliate partners for advertising or marketing purposes.

Any information you independently provide directly to another website is subject to that website's privacy policy.

THIRD-PARTY WEBSITES

Our Services may contain links to websites that Zaiyela does not own or operate.

If you visit a third-party website, that website's privacy practices apply to information you provide directly to that website.

Zaiyela is not responsible for the privacy practices of independently operated third-party websites.

CHILDREN'S PRIVACY

Zaiyela offers children's clothing and family-oriented products, but Zaiyela.com is intended for use by parents, guardians, and adult purchasers.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.

Zaiyela does not sell, rent, or share children's personal information with third parties for advertising purposes.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Customers should protect their account credentials and avoid sharing passwords or other login information with unauthorized persons.

DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions

  • Fulfill orders

  • Maintain customer accounts

  • Provide customer service

  • Maintain legally required business records

  • Prevent fraud

  • Resolve disputes

  • Enforce agreements

  • Comply with applicable laws

When information is no longer reasonably necessary, it may be deleted or anonymized as appropriate.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights relating to your personal information.

These may include:

Right to Access

You may have the right to request information about personal information we maintain about you.

Right to Delete

You may have the right to request deletion of eligible personal information.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to request a copy of eligible personal information in a portable format.

Right to Withdraw Consent

When our processing depends upon your consent, you may have the right to withdraw that consent.

Advertising and Sale of Personal Information

Zaiyela does not sell, rent, or share your personal information with third parties for advertising purposes.

You do not need to submit an advertising-sharing opt-out request in order to receive this protection.

This prohibition includes:

  • Mobile phone numbers

  • SMS opt-in information

  • SMS consent records

  • Email addresses

  • Customer account information

  • Purchase information

  • Other personal information

NON-DISCRIMINATION

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

We may request reasonable verification of your identity before fulfilling certain privacy requests.

INTERNATIONAL PROCESSING

Certain service providers supporting Zaiyela may operate in different locations.

Where required by applicable law, personal information will be handled using appropriate safeguards.

CHANGES TO THIS PRIVACY POLICY

Zaiyela may update this Privacy Policy from time to time.

Updates may be made because of:

  • Changes to our Services

  • Changes to business operations

  • Changes to legal requirements

  • Changes to privacy requirements

  • Changes to technology

The updated Privacy Policy will display a revised “Last Updated” date.

CONTACT ZAIYELA

If you have questions about this Privacy Policy, SMS privacy, your personal information, or your privacy rights, contact us at:

Zaiyela

Email: sales@zaiyela.com

Phone: +1 929-376-8607

Mailing Address:
418 Broadway ST N
Albany, NY 12207
United States

SMS Privacy Statement

For additional clarity:

We do not sell, rent, or share your personal information — including your mobile opt-in and SMS consent data — with third parties for advertising purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with any third parties for marketing or promotional purposes.